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1.1 What Mediterraneastore?

Mediterraneastore is a young, born to bring to your house all the goodness and the best products of the Mediterranean area.

Leading Mediterraneastore there are four friends and partners, engaged in various technical and commercial functions, especially encouraged by the passion for mediterranean excellences.

The international character and dynamic company allows us to outdo day after day and to be able to offer our customers niche products at affordable prices.

1.2 Why Mediterraneastore?

Every day, our international team research and select the best wine producers in the Mediterranean.

Our network is the real heart of Mediterraneastore, composed of more than 100 companies whose daily task is to produce and distribute the excellence that distinguish us worldwide.

We personally know all of our suppliers and the products we market, to ensure quality and professionalism.

With Mediterraneastore you have the opportunity to receive in a few days a selection of the best products of this hospital.

Our goal is to bring this new world at your home, to let you live as a protagonist.

All this in a few clicks.

1.3 How does Mediterraneastore?

We know that product quality is essential as well as fundamental is its freshness. To ensure excellence on your table, we decided to work through a model Dropshipping; Your order will then be processed by us and sent directly to the manufacturer or distributor, which will send the goods from its stores directly to your home address.
Mediterraneastore will follow for you throughout the process of your products to their final destination.


2.1 How can I buy a product?

All products offered on Mediterraneastore be purchased on-line. Once you register your site, simply select the desired product and follow the simple purchase process, who will accompany you until the completion of your order.

2.2 You must join the site to make a purchase?

No, it is not necessary; you can also make a purchase without registering!. We however suggest you to register to have on hand at any time your personal dashboard, through which get under control the status of an order, the shipping and billing addresses, and much more.

2.3 I forgot the password, how can I do?

To retrieve your password, simply click on “LOGIN / REGISTER” and select "Lost password?"Under the Login button. Once you have entered your email and clicked on Retrieve Password you will receive an e-mail message to reset your login credentials.


3.1 Which payment methods are accepted?

On our website you can pay with credit cards and prepaid cards of major international credit institutions, con account PayPal, or by bank transfer.

3.2 What is the CVV code of the credit card?

The CVV code is a number consisting of 3 digit number printed on the back of your credit card and is required to confirm the ownership of the card.

3.3 The prices on your site include VAT?

And, All our prices are always inclusive of VAT.

3.4 How much are the shipping costs?

All orders placed on Mediterraneastore have a fixed shipping cost for Italy equal to 5,90 euro + VAT (except promotions in progress), regardless of the amount of the order and the quantities chosen. No supplement for islands or remote areas is applied. This is because we would like particularly to transparency towards our customers.

For international shipments to Europe, the cost is 14,90 + VAT.

3.5 My payment information is secure?

All bank payment data are not processed by our servers or our staff but only from the banking system and are not stored in any database, neither our nor the bank. The transaction takes place via secure, encrypted connection.

3.6 Once a purchase, how can I check if the operation is successful?

For every order you will receive a confirmation email which will indicate that your order has been properly recorded. You can also keep a real-time check the status of your order from your wall of your profile.

3.7 Can I receive an invoice for the purchased product?

Yup. If you are a private citizen, You will receive a tax receipt, If you are a company and you've added VAT and Company, It will be delivered instead of the invoice (e where required). In case of non-receipt, you can also request a copy from the Customer Service via email at


4.1 How long does delivery?

Depending on the selected product and its provenance (Italy or Estero), vary the delivery times on average range between 2 to 5 working days of receipt of the order.

4.2 You can check the shipping status?

Yup, you can track the shipment from the time of taking over by the carrier. You will receive an email with the information to track your package.

4.3 My products are safe during transport?

Yes of course; we rely on only the best Italian and international logistics operators to bring the product in perfect condition and in a short time to your door.

4.4 What should I do if the product I purchased does not arrive?

You can check the shipping status of your package through the monitoring information received via email. If you need assistance, you can contact us directly by writing to

4.5 You can buy different products in a single transaction?

And. You can put in the basket as many products as you want and purchase in a single solution. However, depending on the equipment received and based on the different suppliers involved. it is possible that the order is delivered in 1 or more solutions. (see question "how we operate")


5.1 I placed an order but I was wrong to indicate the delivery address. How can I do?

You can contact us by sending an email to

If the order has not been shipped yet, it is possible to request correction.

5.2 Can I deliver the purchased product to an address other than my?

Yup, you can specify a different shipping address from the billing / invoicing during the purchase.

5.3 What happens if a product ordered is no longer available?

In the unlikely event that a product ordered is not available, we will notify you and refund the amount paid in the shortest time possible.

5.4 Can I cancel an order?

You can request cancellation of the order if it is in the state: "Pending" or "Waiting for payment". Contact us by email at to request a refund of the full amount of the order.

We remind you that you can also check your order status in real time from your personal dashboard.

5.5 Can I use the right of withdrawal?

And. All Mediterraneastore products enjoy the right of withdrawal in accordance with current legislation. The procedure varies depending on whether or not of perishable products. For further information please read our "Terms page&Conditions ”or write to us at

5.6 I received a damaged product, how can I return it and be refunded?

If you receive one or more damaged items, immediately contact Customer Support via email at

You may be asked to send the product to be returned to anticipate and email a picture with your description of the damage so we can verify the problem and intervene in.


6.1 They are a producer or a distributor and would like to propose my products on your site, what should I do?

If you want to become part of the world Mediterraneastore, we will be happy to include your product in the offer of our site. Click on "Partners" at the bottom of all pages of the site and fill out the request form, or send an email to immediately and our staff will contact you as soon as possible.

6.2 I did not find answer to my question, how can I contact customer support?

The support service is provided free of charge by email at

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